inoz ai

Last updated: March 2026

Privacy Policy

inoz.ai (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the New Zealand Privacy Act 2020 and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following categories of personal information:

  • Contact information: Name, email address, phone number, and any other details you provide when you contact us or engage our services.
  • Project information: Details about your business, technical requirements, and project goals shared during our engagement.
  • Usage data: Information about how you interact with our website, including pages visited, time spent, and referring URLs, collected via analytics tools.
  • Communications: Records of emails, messages, and other correspondence between you and inoz.ai.

We collect information only when you voluntarily provide it (e.g., via a contact form or email), or automatically through standard web technologies when you visit our site.

2. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide the services you have requested.
  • Manage our client relationship, including invoicing and project communication.
  • Improve our website and services based on usage patterns.
  • Send service-related communications such as project updates or important notices.
  • Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage analytics. The types of cookies we use include:

  • Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
  • Analytics cookies: Help us understand how visitors use our site so we can improve it (e.g., Vercel Analytics). These collect anonymised data.

You can control or disable non-essential cookies through your browser settings. Note that disabling cookies may affect your experience on our site.

4. Third-Party Services

We use a limited number of third-party services to operate our website and business:

  • Vercel: Website hosting and analytics. Data is processed in accordance with Vercel's privacy policy.
  • Resend: Transactional email delivery for contact form submissions.

We choose service providers who maintain appropriate data protection standards and enter into data processing agreements where required.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information may have been compromised, please contact us immediately.

6. Your Rights

Under the New Zealand Privacy Act 2020 and, where applicable, the GDPR, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Erasure: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format (where applicable).
  • Objection: Object to processing of your personal information in certain circumstances.

To exercise any of these rights, please reach out via our contact form. We will respond within 20 working days as required by New Zealand law.

7. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specifically:

  • Client project data is retained for seven years after project completion to meet accounting and tax obligations.
  • Contact form enquiries that do not result in an engagement are deleted after 12 months.
  • Website analytics data is retained in aggregated, anonymised form indefinitely.

8. International Data Transfers

Your information may be processed in countries outside New Zealand where our service providers operate (e.g., United States). Where we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on providers with adequate data protection certifications.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version is always available at inoz.ai/privacy. We encourage you to review this policy periodically. Significant changes will be communicated to active clients directly.

10. Contact

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the New Zealand Privacy Commissioner at privacy.org.nz.